Background pattern
Hero background

Privacy Policy

Last updated: July 3 2025

1

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, and any other information you choose to provide.

Account information (name, email, profile details)
Usage data and interaction with our AI services
Communication history and preferences
Technical information about your device and connection
2

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, to communicate with you, and to develop new features and functionality.

Provide and personalize our AI services
Process your requests and transactions
Send you technical notices and support messages
Analyze usage patterns to improve our services
3

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share data with trusted service providers
Legal requirements may require disclosure
Business transfers in case of merger or acquisition
With your explicit consent for specific purposes
4

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
5

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data, and to object to certain processing activities.

Access and review your personal data
Request correction of inaccurate information
Request deletion of your data
Object to processing of your data
Data portability to other services
6

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content.

Essential cookies for service functionality
Analytics cookies to understand usage
Preference cookies to remember your settings
Marketing cookies for personalized content
7

Third-Party Services

Our services may integrate with third-party services and APIs. These services have their own privacy policies, and we encourage you to review them.

AI model providers and APIs
Payment processing services
Analytics and monitoring tools
Customer support platforms
8

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Active account data until account deletion
Usage logs for up to 2 years
Legal compliance data as required by law
Anonymized data for analytics purposes
9

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

No intentional collection from children under 13
Parental consent required for users 13-18
Immediate deletion if child data is discovered
Educational resources for parents and guardians
10

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Data may be processed in multiple countries
EU-US Privacy Shield compliance
Standard contractual clauses for transfers
Local data protection law compliance
11

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.

Notification of significant changes
Continued use constitutes acceptance
Review policy regularly for updates
Contact us with questions about changes
12

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us through our support channels or email us directly.

Email: privacy@pioneerxity.com
Support chat available 24/7
Response within 48 hours
Data protection officer contact available

If you have questions about this privacy policy, please contact us.